Privacy Policy
This Privacy Policy describes how Canada Paywall (“we”, “us”, “our”) collects, uses, discloses, and protects personal information when you use our website at https://canadapaywall.com and related online services we operate (collectively, the “Services”).
1. Who we are
Canada Paywall provides payment, commerce, and business software offerings described on our website. For privacy inquiries, contact us at sales@canadapaywall.com with “Privacy” in the subject line.
2. Scope & application
This policy applies to personal information we handle in connection with the Services. It does not apply to third-party websites, applications, or services that we do not control (for example, your bank or a social network), even if you reach them through a link on our site. Those services have their own privacy policies.
3. Personal information we collect
Depending on how you use the Services, we may collect:
- Contact and account data: such as name, email address, organization name, phone number, and credentials you create when you register or sign in.
- Transaction and billing data: such as products or domains requested, quotes, invoices, payment status, and related records needed to provide billing and support.
- Registrant and identity-related data: where you purchase domains or similar services, we may collect address and contact details required by registries, resellers, or applicable law (including WHOIS-related data as permitted or required).
- Technical and usage data: such as IP address, browser type, device identifiers, pages viewed, referring URLs, timestamps, and diagnostic logs used to operate and secure the Services.
- Communications: content of emails or messages you send us, and metadata associated with support or sales correspondence.
We aim to collect only what is reasonable for the purposes described below. Where optional fields exist, you may choose not to provide them unless they are necessary for the transaction you request.
4. How we use personal information
We use personal information to:
- Provide, maintain, improve, and secure the Services;
- Create and manage accounts, authenticate users, and process transactions;
- Communicate with you about orders, security, policy changes, and support;
- Meet legal, regulatory, audit, and tax obligations;
- Detect, prevent, and investigate fraud, abuse, or technical issues;
- Analyze aggregate or de-identified usage to understand product performance (where permitted).
Where required by applicable Canadian privacy law (including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial laws), we rely on appropriate lawful bases such as consent, performance of a contract, legitimate interests that are not overridden by your rights, or legal obligation.
5. Cookies, local storage, and similar technologies
We and our service providers may use cookies, local storage, session tokens, and similar technologies that are strictly necessary for authentication, preferences, load balancing, or security. If we use non-essential analytics or marketing technologies in the future, we will describe them here and, where required, obtain your consent before activation.
6. Disclosure to service providers and partners
We may disclose personal information to vendors who process it on our behalf under contractual safeguards, including providers of:
- Payment processing (for example, Stripe for card payments and related fraud prevention);
- Domain registration and DNS (for example, registry and reseller systems such as OpenSRS/Tucows and related infrastructure);
- Maps and address lookup (for example, Google when you use address autocomplete on our forms);
- Hosting, email delivery, backups, and security (for example, cloud or dedicated server providers).
These processors are authorized to use personal information only as needed to perform services for us. Their own privacy notices describe how they handle data when you interact directly with their services (such as completing payment on a Stripe-hosted checkout page).
7. Legal disclosure
We may disclose personal information if we believe in good faith that disclosure is necessary to: comply with law, regulation, legal process, or governmental request; enforce our terms or investigate potential violations; detect or prevent fraud or security issues; or protect the rights, property, or safety of Canada Paywall, our users, or the public.
8. International transfers
We operate primarily in Canada, but some service providers may process or store data in other countries (including the United States). Where personal information is transferred across borders, we take steps that are appropriate in the circumstances to protect it, including contractual measures consistent with applicable law.
9. Retention
We retain personal information only as long as necessary for the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the nature of the data and our legal obligations (for example, tax or registry-related retention).
10. Security
We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure; we encourage you to use strong passwords and protect your account credentials.
11. Your rights and choices
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Withdraw consent where processing is based on consent (without affecting the lawfulness of processing before withdrawal);
- Challenge our compliance with applicable privacy requirements, including by filing a complaint with the Office of the Privacy Commissioner of Canada or a provincial privacy commissioner, where applicable.
To exercise these rights, email sales@canadapaywall.com. We may need to verify your identity before responding. You may also have rights under other jurisdictions (for example, the European Economic Area); we will respond in line with applicable law where it applies to our processing.
12. Children’s privacy
The Services are not directed to individuals under the age of majority in their province or territory of residence. We do not knowingly collect personal information from children for commercial purposes. If you believe we have collected information from a minor inappropriately, please contact us and we will take appropriate steps.
13. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. If changes are material, we will provide additional notice as required by law (for example, a prominent notice on the Services or by email).
14. Contact
For questions about this Privacy Policy or our privacy practices: sales@canadapaywall.com